Booking Terms & Conditions

Upon booking with WesternHomes Properties Ltd (trading as TheWestern Blackpool) or its principal agent Charles Alexander Short Stay, 

 

hereafter referred to as the PROVIDER,

the principal guest, that is the guest responsible for the booking (or the person who effected the payment of the accommodation), 

 

hereafter referred to as the GUEST, 

will have been deemed to have read and accepted in full the following Terms and Conditions:

 

THE PRINCIPAL GUEST MUST PROVIDE SUITABLE ID BEFORE CHECK IN, IN THE FORM OF A VALID PASSPORT OR A CURRENT DRIVING LICENCE.

 

Booking & Payment Procedure

Full payment is due in advance of occupation. For direct bookings, a 25% deposit is taken upon booking, with the remaining 75% balance due 4 weeks in advance of arrival. All payments are non-refundable. Upon receipt of payment, confirmation of the booking will be sent via email. The GUEST can extend their stay at any time, subject to availability and after paying any additional fees due. 

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All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. The GUEST must be over the age of 23 years. 

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When booking direct, the GUEST is expected to complete the online check-in form, upload valid identification, and confirm agreement to the Booking Conditions via a verified signature.

 

Security Deposit

A damage deposit of £100 (per room) is payable for every booking with no exceptions. A GUEST travelling with any animals will be liable to pay an additional damage deposit of £100.

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Deposits are pre-authorised on a credit or debit card before arrival and released after check out. For longer stays, over 5 days, damage deposits will be taken in full before arrival and repaid after check out. In either case, the release or repayment will be subject to a full property inspection.

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The release or repayment of the damage deposit may take up to 7-10 business days to complete. 

 

Identification

A valid photographic identification (i.e. passport or driving licence) of the GUEST, and of any other non-UK resident GUEST, is required to complete the booking. This should be attached to the online check-in form or emailed to info@caproperty.co.uk. Failure of the GUEST to provide a valid photo ID shall be considered as a non-arrival.

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Cancellation Policy

All bookings are non-refundable (unless specifically stated as refundable on the online travel agent website). No refunds will be made for non-arrivals.

 

Failure to complete and return the check-in form with valid photo ID, and/or the required damage deposit is also considered a non-arrival.

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Depending on the reasons for a cancellation, the GUEST may be able to reclaim cancellation charges from their insurance company, if the GUEST has secured suitable travel insurance. The PROVIDER strongly recommends the purchase of adequate insurance. Regrettably, for the reasons given above, the PROVIDER must treat any curtailment of the stay as a cancellation.

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If the PROVIDER cancels the booking:

In exceptional circumstances it may be necessary for the PROVIDER to cancel a booking. In such an event the PROVIDER shall make all reasonable efforts to offer a suitable alternative. If alternative accommodation cannot be provided, the PROVIDER will be obliged to offer the GUEST an unconditional refund of all payments already made.

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Amendments to Bookings

The GUEST may reschedule the booking up until 7 days prior to arrival, subject to availability, providing they have submitted a completed check-in form and valid photo ID prior to requesting such reschedule. 

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The GUEST will be liable to pay any difference in price between the original booking and the requested dates, plus a £15 re-booking fee. No refund will be due at any time, even if the re-scheduled dates would normally cost less than the original fee paid.

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If the GUEST wishes to extend a booking, the PROVIDER will make all reasonable efforts to comply with the request(s). The GUEST will be liable to pay any additional charges incurred. 

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If a reservation was booked through an online travel agent, then the GUEST must request any amendments through the online travel agent originally used. 

If the GUEST wishes to make amendments to the booking once the stay has commenced, the PROVIDER may not be able to comply with such a request(s). 

If at any time the GUEST vacates the property early and subsequently wishes to terminate the remainder of the stay, the GUEST will be obligated to confirm this in writing and return keys to the PROVIDER on the new agreed check-out date. 

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The PROVIDER accepts no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of the GUEST not returning the keys upon check-out, the PROVIDER reserves the right to charge the GUEST for lock and key replacement.

 

If the PROVIDER amends a booking:

The PROVIDER reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, the PROVIDER will make every effort to offer the GUEST alternative accommodation of the same or higher standard. The PROVIDER will not be obliged to provide any reimbursement or compensation, unless suitable, alternative accommodation cannot be provided.

 

Facilities & Services

No items are to be removed by the GUEST from any accommodation provided, nor may the GUEST dismantle any such item in any way. Furniture must not be moved within the accommodation without prior permission.

 

Services

The PROVIDER cannot be held responsible for failure or interruption of services within or outside of the room or development building – this includes utilities, appliances and communications (television, broadband, Wi-Fi, electricity, water, and heating). The PROVIDER cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

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If there is an interruption to any services, upon notification, the PROVIDER will make all reasonable efforts to rectify the issue within a reasonable period of time. 

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The PROVIDER reserves the right to add or remove any services without prior notice.

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The PROVIDER endeavours to have the accommodation cleaned and ready for the GUEST by the published check-in time. On rare occasions and in the event of staff shortages, there may be a delay to the provision. In such an event, the GUEST will be given access to the accommodation from the agreed check-in time and the PROVIDER will ensure the accommodation is cleaned as soon as possible thereafter. The Provider will be under no obligation to compensate the GUEST in such circumstances.

 

Broadband

Wireless broadband (Wi-Fi) is available throughout the property and is provided to the GUEST free of charge. The PROVIDER does not guarantee connectivity at any given time but endeavours to maintain the hardware connection within the property.

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If the GUEST has connection issues deemed to be as a result of a fault with the hardware provided by the PROVIDER, then all reasonable support and maintenance to establish a connection will be provided. If the fault is deemed to be with the hardware/device of the GUEST, then the Provider will be unable to offer support.

 

Maid Service

Guests who have booked a stay of more than 3 nights may book any number of maid services at an additional cost of £30 a time. The service will include cleaning of the accommodation and refreshing of the bed linen and towels. 

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The service does not include tidying up personal effects left on the floor or surfaces.   If the PROVIDER is unable to complete all or any part of the service due to such circumstances, then the service will be deemed to have been provided. There will be no obligation upon the PROVIDER to return and complete any part of the service at a later point in time. No refund, in part or full, will be payable. 

 

Emergency Call Outs

The PROVIDER is available on the Emergency number provided. During out of office hours, the PROVIDER should only be contacted for genuine emergencies (flood, fire, power cut). If the PROVIDER attends the property out of hours for a non-emergency reason, including loss of keys, then the PROVIDER reserves the right to charge the GUEST a call out fee of £100.00.

 

Luggage & Mail Storage

The PROVIDER does not provide any storage facilities for luggage or personal belongings, including post or packages and will not, under any circumstances, accept any such items for safekeeping. Under no circumstances does the PROVIDER provide any mail forwarding service.

 

Number of Occupants

The number of persons permitted to occupy each self-contained unit (the booked accommodation, whether room or apartment) is limited to the number of beds provided (i.e. a double/king bed sleeps two persons, a bunkbed one person per mattress provided). The use of additional beds, provided by the GUEST, to increase the number of occupants, is also prohibited.

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Under no circumstances may more than the maximum number of persons published in the description of the accommodation, or stated in the reservation, occupy the property. This would be in breach of fire, as well as health and safety regulations and may result in legal action being taken against the GUEST.

The use of a cot or crib for a child under 2 years of age is excluded from the above prohibition, however the PROVIDER must be notified of this intent at the time of booking or as soon as this becomes known. 

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The PROVIDER reserves the right to refuse admittance or terminate the stay to the principal GUEST and their party if they are in breach of this condition. The PROVIDER also reserves the right to amend the accommodation charges accordingly. This decision is entirely at the discretion of the PROVIDER and documented evidence will be provided upon request. 

The accommodation must also not be re-let/sublet to any other group, person or party without the prior written approval of the PROVIDER.

 

Check-in, Check-out & Return of Keys

Check in is from 4.00pm (16h00). Check out is 10.00am (10h00) at the latest.

IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS £100 FOR LOCK AND KEY REPLACEMENT.

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Should there be a delay in departing, then the PROVIDER reserves the right to charge for an additional nights’ stay for every day the keys are not returned.

In the event of a late check-out or the refusal to vacate the property by the booked check-out time, the PROVIDER reserves the right to remove all persons and property from the accommodation. Any items left in a property past the agreed departure time are left at the owners’ risk – the PROVIDER accepts no responsibility for these items and reserve the right to remove and store them. 

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Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can, at the request of the GUEST, be posted back to them at their own cost. The PROVIDER accepts no liability for any items missing.

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The GUEST is provided one set of keys to the accommodation. For the continuing security of all our guests and the property as a whole, keys are ‘restricted’ to ensure that no copies are made. Additional keys may be made available subject to availability.

 

Damages to Property & Payment of Additional Charges

A damage deposit will be collected prior arrival. Details are documented in an earlier section of the terms & conditions. 

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Should damages to the property or its contents occur, then the damage deposit will be used for the purpose of rectifying that damage. The PROVIDER reserves the right to charge the GUEST with additional costs to any extent necessary, to rectify and pay for the damages caused by the GUEST or members of the party using the accommodation during their stay or while any of that party were in possession of the keys prior to check-out. 

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In the event that the PROVIDER must use the damage deposit to rectify a damage caused, the PROVIDER shall be obligated to release or refund any proportion of the damage deposit not used for that purpose. This may take up to 7-10 business days to be processed.

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The property should be left in a reasonable condition on departure. Where the PROVIDER considers additional specialist cleaning to be required (example: carpet cleaning to remove stains or to remove odours when smoking has taken place), or where the PROVIDER must invest an excessive amount of time to return a property to its previous state, then the PROVIDER will reserve the right to charge additional cleaning fees which will be deducted from the damage deposit release / refund. This is solely at the discretion of the PROVIDER. 

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If the accommodation cannot be returned to the state is was in prior to check-in and the PROVIDER can subsequently not re-let the property to a new guest as planned, then the GUEST will be obliged to pay compensation to the PROVIDER for any loss of revenues in addition to the costs of the cleaning or repair.

 

Damages

The cost of damages to the accommodation or its contents are the responsibility of the GUEST. 

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In the event that a breakage or damage is discovered and deemed to have occurred during the time that the accommodation was under the control of the GUEST (including any discovery after check-out but before the end of the cleaning service), the PROVIDER will notify the GUEST by letter, e-mail or telephone within 10 days of departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. 

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It is the responsibility of the GUEST to check the condition of the accommodation and its contents and to report any damages to the PROVIDER in good time, no later than one hour after arrival. Notification can be made electronically, via telephone or in person.

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Condition reports are available at the beginning and/or at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes the PROVIDERS liability for death or personal injury resulting from negligence or for any damage or liability incurred by the GUEST or any member of their party as a result of fraud or fraudulent misrepresentation by the PROVIDER or any liability that cannot by law be excluded.

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Subject to the above, the PROVIDER shall not be liable for any loss or profits, loss of business, depletion or goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

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If the GUEST is booking for, as or on behalf of a business or business employee, that business shall indemnify the PROVIDER against all liabilities, costs, expenses, damages and losses (included any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the PROVIDER arising out of or in connection with the GUEST, or their businesses, breach or negligent performance or non-performance of these terms and conditions. 

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If the GUEST is booking for, as or on behalf of a business or business employee, the PROVIDERs total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the GUESTs booking shall be limited to the fees paid to the PROVIDER under the GUESTs booking. The PROVIDER shall not be liable for any failure or delay in performance of their obligations which results directly or indirectly from any cause or circumstance which is beyond their reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water, or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

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Other than in relation to death or personal injury caused by any negligence of the PROVIDER, or any other liability that by law cannot be excluded or restricted, the liability of the PROVIDER to the Guest in relation to these conditions is limited to the higher of (i) GBP £1,000; (ii) the value of the booking made with the PROVIDER.

 

Car Parking

Parking is not available at The Western. 

Vehicles must be parked in nearby public car parks, or other appropriate public parking spaces. The PROVIDER will not be liable for theft or damage to the GUESTs vehicle or its contents.

 

Charles Alexander Short Stay Discount Card – T&Cs

Guests at The Western have been extended the use of the Charles Alexander Short Stay Discount Card, an exclusive scheme aimed at bringing more investment into the local economy.

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Each card has an expiry date and can only be used by the guest during the duration of their stay. The card can be used at participating businesses who have agreed discounts with Charles Alexander Short Stay.

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The card holds no monetary value and Charles Alexander Short Stay holds no responsibility for purchases made at the listed establishments.

This cannot be used in conjunction with any other offer and has no other monetary value.

 

Liability

The PROVIDER cannot be held responsible for any theft and/or damage of personal belongings of the GUEST during their stay. The GUEST is advised to ensure they have appropriate insurances in place.

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All warranties, conditions and other terms implied by state or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with the PROVIDER and these conditions shall apply in their place.

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The PROVIDER cannot accept liability for any loss, damage or additional expense where a booking needs to be altered or cancelled or where the PROVIDER is unable to perform their contractual obligations as a result of events of ‘force majeure’. 

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In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by the PROVIDER or their suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, coronavirus and all similar events outside the control of the PROVIDER or that of their relevant suppliers. Nothing in these terms and conditions shall affect the statutory rights of the GUEST, if they are a consumer.

 

Law & Jurisdiction

These conditions and terms of contract and all matters arising there from are subject to the law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Termination by the PROVIDER

The PROVIDER has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the property, non-payment or criminal activity on the part of those occupying the property or their guests. In such circumstances, the PROVIDER is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of the PROVIDER.

 

Injury or Loss

The PROVIDER cannot be held responsible for any personal injury to any guests while in one of their properties. Nor can the PROVIDER be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither the PROVIDER, nor their representatives, can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

 

Rights of Access

Representatives of the PROVIDER or their subcontractors have the right of access to the accommodation at any time, with due regard to the convenience of the GUEST and those within their party, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

 

Pets

Regrettably, no pets of any kind are permitted under any circumstances in any part of the property other than in those units expressly advertised and marked as ‘pet friendly’. Pets are only permitted in those areas of the communal hallways which are necessary for the purpose of entering or exiting the premises.  

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In this regard, the GUEST is liable for their actions or that of any party (an associate) benefitting from the booking for which the GUEST is responsible. The PROVIDER maintains the right to terminate a booking as a whole or in part, if they deem the GUEST, or any party associated with them, to have ignored or wilfully broken this rule. In the event of such a breach, no refund will be due or made. A surcharge of £250 may be levied where there is evidence of such a breach and the GUEST will be responsible for its payment. 

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Dogs are permitted in those accommodations expressly advertised and marked as ‘pet friendly’, up to a maximum of 2 dogs per unit. A nominal surcharge of £25 per stay is payable before arrival. The following conditions apply:

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• Dogs must be under strict control at all times

• Any fouling must be cleared up without delay

• At no time are dogs permitted to be left alone on the premises

• Dogs may lie on beds BUT NOT on furnishings and the GUEST is responsible for ensuring that all dog hairs are removed before departing

• Dog owners must ensure that their pets are free from parasites and fleas before arrival and check-in.

 

Failure to comply with these conditions will likely result in damage or additional cleaning charges, as laid out in these Terms & Conditions. All charges associated with such neglect of duty will be pursued.

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None of the terms outlined in this specific section (header: Pets) overrides or nullifies any other part of the terms & conditions published here. 

 

Smoking and vaping

Smoking and Vaping is not permitted throughout the property, including in the internal communal areas. A surcharge of £250 will be applied if evidence of a breach is discovered.

 

Complaints

The PROVIDER endeavours to undertake everything possible to ensure the satisfaction of their customers. 

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Should the GUEST be not entirely satisfied with the service offered, then the PROVIDER would request that the GUEST notify any complaint as soon as it arises, giving the PROVIDER adequate time to make good the reason for their dissatisfaction. This should also ensure a pleasant, well deserved holiday break to the GUEST, despite some initial dissatisfaction.

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Alternatively, the PROVIDER would request notification within 24 hours after departure via email to info@caproperty.co.uk. They will then take all reasonable steps to settle and make good the problem, however the PROVIDER shall not have any liability for any complaint submitted after the completion of the rental period.

 

Information

All information supplied by the PROVIDER is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made whether in writing or otherwise. The PROVIDER is not liable for any variation however caused. The PROVIDER maintains the right to add or remove any of its services or facilities without prior notice.

 

Interest

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of the payment, at a rate of 4% above bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

 

Security of Tenure

All accommodation units are occupied as serviced accommodation and on this basis no rights of tenancy are created. They are exempt from security of tenure under the Rent Act. The PROVIDER reserves the right to access the property and/or terminate the stay at any time without prior notice if they deem this as necessary.

 

Usage & Nuisance Behaviour

The property cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. The GUEST must have regard for other occupants in the building. The PROVIDER reserves the right to terminate any stay if they deem such behaviour to have occurred. In the event of such a breach, no refund will be due or made. If such behaviour is deemed to have occurred, an additional fee of £250 will be charged. An additional fee of £150 will also be charged for any extra cleaning to the property, if necessary. The number of people permitted to occupy each property is limited to the number of beds as described above.

 

Hen/Stag & Group Bookings

The PROVIDER does not knowingly accept bookings of this nature. Group bookings are required to give a reason for their stay. If the booking is accepted and guests are found to be holding parties of any kind, those guests will be evicted immediately with no refunds due and a fee of £250 will be charged to the GUEST in consequence of the breach. 

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The use of any part of the property for behaviour deemed by the PROVIDER as inappropriate or illegal, will result in the immediate eviction of all guests without refund and, where necessary, these will be reported to the local police force for further investigation. The GUEST will be held responsible for the behaviour of all parties associated.

 

Property Specification

Reasonable care has been taken by the PROVIDER to ensure the content of their website (and/or other means of promotion or advertising) is correct. However, all content is subject to amendment at any time and without notice. All content has been published in good faith. 

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The PROVIDER does not warrant that the content of their website (and/or other means of promotion or advertising) accurately or completely describes any part or whole of the property. The website of the PROVIDER may link to other websites and they are not responsible for the data policies, content or security of such websites. 

 

The GUEST should note the following points:

• The GUEST and their party must comply with any rules and regulations set by the PROVIDER. It is recommended that the GUEST and their party take time to familiarise themselves with the safety procedures in the property, the building and local areas, paying particular attention to fire evacuation details and security.

• Where internet or broadband connectivity is available, the GUEST and their party agree to use such services in a responsible manner and not for any illegal purpose.

• The PROVIDER will use reasonable endeavours to retain any items left in properties for up to 30 days after the departure date. Please email info@caproperty.co.uk for enquiries relating to any lost items.

• For any further information, please email either enquiries@thewestern.uk or info@caproperty.co.uk

 

Included as Standard

The PROVIDER often provides toiletries and condiments on arrival, these are complimentary and provided at the discretion of the PROVIDER. Toiletries, condiments etc. will not be replenished throughout the stay; it is not the responsibility of the PROVIDER to provide any such items.

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As standard, the PROVIDER will (but is not obliged to) provide the following on arrival: one toilet roll per bathroom, one bin bag, hand wash, hair and body wash, hand sanitiser, sanitiser spray, complimentary condiments, and a local discount card valid for the period of the stay.

 

Accessibility

The PROVIDER operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010. As such, the PROVIDER encourages all prospective guests to discuss with them any special accommodation requirements the guest may have. The PROVIDER will be pleased to discuss and make available to the guest, their most appropriate accommodation solutions. It is the PROVIDERS aim and objective to make all guests’ stay as comfortable as is possible.

 

Age Restriction

TheWestern Blackpool has implemented age restrictions that are detailed on our online travel agent listing with ‘justifiable objection’ in accordance with current laws regarding Discrimination. Guests are requested to ensure that they are above the appropriate age limits. TheWestern Blackpool is not responsible for ensuring that guests are above the minimum age limits for each property.

 

Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer (the GUEST) and all persons in the party. Payment of deposit and/or accommodation fees also indicates acceptance of these Terms and Conditions.

 

Enquiries in relation to this agreement

Enquiries or questions relating to the content of these terms & conditions can be made via email to enquiries@thewestern.uk or info@caproperty.co.uk

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